Servicenow Integration
Drive security incidents into your ITSM workflow automatically.
What this integration does
ServiceNow meets agentic SOC
ServiceNow is the enterprise standard for IT service management. ManySignal integrates with ServiceNow via the Table API to create Security Incidents, Incidents, and CMDB records from ManySignal cases, supporting ITIL-aligned workflows, SLA tracking, and change management processes that span the SOC and IT operations.
Security Incident creation via ServiceNow Table API
CMDB configuration item lookup for asset context
Bi-directional incident status sync
Data collected
- ServiceNow CMDB asset and CI metadata
- Assignment group and user directory
- Incident template and category schema
Actions supported
- Create ServiceNow Security Incident
- Create ServiceNow Incident
- Update incident state and resolution notes
- Add work notes to incident
- Create change request for remediation action
Getting started
Set up in minutes
- 1
Create a ServiceNow integration user
- 2
Configure OAuth (recommended)
- 3
Connect in ManySignal
Servicenow Integration: frequently asked questions
Is ServiceNow ITSM or ServiceNow SecOps required?
ManySignal can create standard ITSM Incidents with any ServiceNow licence. The Security Incident module (part of SecOps) provides more security-specific fields and is preferred when available.
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See the agentic SOC in action
Watch AI agents work a real alert queue — verdicts, evidence, and confidence scores included. In-house SOC or MDR, your call.